The global self-service market is technology driven as it involves automated tailored machines (ATM), self-service vending machines and interactive kiosks. The number of ATM machines in the U.S. was 173 per 100,000 people in 2010 while, in developing countries such as India, the number was 5.3 ATMs per 100,000 people. Similarly, there are around 40 million vending machines worldwide and a high number of kiosks. North America has been the leader in interactive kiosk with 68% share of the global numbers. The key driver for the market is the high demand for self-service machines, by consumers, to have their ends meet easily. Self-service machines offer consumers cost-effective and time saving options for their needs, which are key drivers for the market growth.
However, lack of customization is a major restraint for the growth of the market, as machines cannot offer personalized solutions. For example, if there is any offer on a product, a cashier can easily inform the same to the customer which a machine cannot. Lack of customization may lead to inferior customer service and a company may lose a loyal customer. Technology providers have to work at a solution to overcome this challenge, so that self-service machines can offer customized solutions to consumers.
Some of the key players profiled in this report are Azkoyen S.A, Coin Acceptors, Crane Merchandising Systems, Davidoff International Vending Machines, Fuji Electric Retail Systems Co. Ltd, Glory Ltd., Maas International, Sanden Corp. (Includes Sanden–Vendo America, Inc.), Vend Rite Systems, and Westomatic Vending Services Ltd.
KEY MARKET SEGMENTS
GLOBAL MARKET, BY TYPE OF ATM MACHINES
GLOBAL MARKET, BY TYPE OF KIOSK MACHINES
GLOBAL MARKET, BY VENDING MACHINES
GLOBAL MARKET, BY GEOGRAPHY